Grievance & Complaints

We pledge to provide high quality services to all customers using our services.  To ensure we meet your needs we undertake regular evaluations of services, encourage input and ideas from jobseekers and employers, and have in place a procedure for resolving complaints.

As a member of Job Services Australia we adhere to the JSA Code of Practice

We undertake that we will

• Investigate complaints quickly
• Treat all complaints seriously
• Maintain confidentiality wherever possible

If you have a complaint about members of staff you should

• Talk to the person involved if possible
• If this is difficult or inappropriate, talk to the Manager
• If you remain dissatisfied you have the right to approach the CEO.
• Complaints may be made in writing rather than verbally if you prefer

If you have a complaint about our JSA service delivery you should

• Talk or write to the Manager
• If you remain dissatisfied you may contact the CEO
• If your complaint cannot be resolved at this level, or if you would prefer you may contact the Department of Education, Employment and Workplace Relations (DEEWR) of your complaint through the JSA Customer Service line on 1800 805 260.  Jobs Australia Midland undertakes to assist DEEWR resolve your complaint.